ping stopped reading my WhatsApp messages. What do I do?

You will need to turn notification access off and then back on again:

• Go to the Settings area of your device.
• Scroll down to Sound & Notifications.
• Click on Notification Access: Uncheck ping and recheck it.
• Click OK.

On some devices (Samsung Galaxy S10 for example) these settings may be under Lock Screen & Security > Other Security Settings > Notification Access.

Please also note the following:

• The app will only pick up unread messages if you have had it in monitoring mode before. 
• Please check that you are in Drive Mode (the big blue 'play' button at the bottom of the screen).
• Also, make sure that your messaging apps are open and running in the background. Your phone notifications for those apps must be turned on.
• Always check that the media volume, not ringer volume, is turned up and not muted.

If this does not work, we suggest you try a full reset:

1. Go to Application Manager on your device.
2. Look for ping, go to Storage.
3. Clear data and clear cache until all values are zero.
4. Click uninstall.
5. Do a full phone restart. *VERY IMPORTANT*
6. Go to https://play.google.com/store/apps/details?id=com.messageloud and reinstall ping.
7. Set it up as before.

You should be good to go!

Drive safe, stay LOUD!

#TheFutureisVoice